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Frequently Asked Questions

What is the eConstruction Permit System?

The eCP is an automated system used to electronically approve submitted plans by architects through its online portal. Architects are able to submit their their building proposals through the eCP system for the approvers based at the Nairobi City Council to review and approve. More details available here.

Where can I obtain more information about eCP?

Detailed information on the eConstruction Permit system is available here.

What is E-Construction Permits?

E-CP is an automated system used to electronically approve submitted plans by architects through the portal. Architects are able to submit their drawings through the system for the approvers based at the Nairobi City Council to electronically approve the building proposals.

What type of documents do I need to attach when applying for a Construction Permit?


Some of the documents that would be required when submitting a new application include
  • Ownership documents
  • Council Rate Receipts
  • Survey Plan/RIM/Beacon Certificate
  • Copy of Approved Plans
Other requirements can be obtained from the site just before the applicant starts filling the details of a new permit
What is an Occupation Certificate?

A Certificate of Occupancy is a document issued by a local government agency or building department certifying a building's compliance with applicable building codes and other laws, and indicating it to be in a condition suitable for occupancy.

Can the user of the Construction Permit System be able to track the progress of the application?


Users can be able to track the progress of their application. Users can log into the system with their credentials and be able to view how far their application has gone and the number of days the application has spent on a certain station. The system generates a unique number for the application which the user can be able to track e.g. AA04
The system can also be able to notify the user/send notification to the user once the application goes to the next approver. This depends on how the user chooses to receive the notifications.
How is the application circulated to the reviewers in the Construction Permit System?


Applications can be circulated either simultaneously or consecutively.
Simultaneous circulation
  • The Reviewers can access the application and make comments at the same time.
Consecutive circulation
  • The reviewers can access the application one at a time and in a structured way. The application moves from one reviewer to the next in a sequential manner until it is approved by all the reviewers who are supposed to view the application.
Can a reviewer be able to edit another reviewer’s comment?


A reviewer cannot be able to edit another reviewer’s comment. A reviewer can only be able to view the comments without making any changes. A reviewer makes comments only on his/her comment sheet.
Who are the reviewers involved to in the Construction Permit System?


The reviewers involved in the construction permit system include:-
  • Development Control
  • Forward Planning
  • Fire Protection
  • Roads
  • Housing Development
  • Structural
  • Public Health (MOH)
  • Nairobi Water and Sewerage Company
  • NEMA
  • Kenya Railways
  • KAA
  • Monitoring & Enforcement
How will a user be able to know that his/her application has been successful or not?

As the application goes through the reviewers, the system tabulates the application as a percentage as it goes through to the next reviewer. When all the reviewers have commented on the application then the systems marks it as 100%.Meaning that all the reviewers have gone through the application and made comments on the comment sheet.

What happens to the application when the circulation is not successful?

If a circulation is not successful then the application is rejected and the user of the application is notified of its status.

What options are available for the user to receive notifications on the status of the application?


The Construction Permit system gives an option to receive notifications via SMS or Mail. The notification can be sent either when a milestone has been achieved or when the building proposal has approved. 
Can a reviewer be able to edit an application once it’s submitted to the next reviewer?

Once an application has been submitted by a reviewer with comments, he/she cannot edit the application. The reviewer can only be able to view the application without editing on the comment sheet.

In which format is does the Construction Permit System allow users to upload the file?

Applications in construction permit can be uploaded either as .pdf, .mpeg .doc, .txt and others except for .exe, .bat, and other file types that pose a threat to online systems.

What is an Agenda report?


An Agenda report constitutes applications which have gone through the circulation and endorsed and this forms the basis of an agenda meeting. The application will be discussed in the agenda meeting and the comments given by the evaluators will be discussed and the conclusion will determine if the application will be approved or rejected.
What happens if a reviewer is up sent for a number of days?

The system is able to select another reviewer in the same department to review the application. Delays are thus avoided in approving or rejecting a submitted application. 

When I have forgotten my password, what is required of me to access the system?


  • Click on “sign in”
  • Below you will see a link “forgot password”. Click the link.
  • Type the “username” or “email address” you used during the initial registration process.
  • An email will be sent to your inbox where you will find a link. Click on the link and reset the password.
  • You have successfully reset the password. Use the new username and password to log into the system.
How to apply for a structural certificate?

Download and read this manual: How to apply for a structural certificate (PDF)

My invoice has expired
Dear Client, to activate your invoice when viewing the application details of the expired application, on the top right you will see 'Edit' button, the same way you do corrections. Click the button you will get the form view with all the details you provided. Scroll down and click submit, this will make the invoice expiration date be added another 30 days and the application move back to Invoicing communication. Note that all payments are through eJiji or the bank. If you have paid, after activating the invoice kindly go to the Cash office for assistance.